
Panasonic Digital Business System - Operating Instructions
March 1997 Issue 24
29
Holding Calls
The hold function allows the extension user to temporarily suspend a call. The other party will hear comfort tone (
a ‘peep - peep’ every 5 seconds) or music on hold if installed. The extension user can then return to the call or
transfer it to another extension.
There are five types of hold on the DBS.
• System Hold
• Exclusive Hold
• Brokers Hold
• Extension Park Hold
• Operator Park Hold
Analogue extensions cannot select system or exclusive hold modes. This is determined by system programming.
Analogue extensions place a call on hold by pressing the RECALL key.
If Automatic Exchange Line Hold is set via programming, when talking to an outside call , pressing another line
key will place the first call on system hold and immediately present dial tone for a second call. This means that
any other extension can retrieve the held call.
Non appearing exchange lines are held and retrieved by pressing the HOLD key. The type of hold is the same as
for analogue extensions which is determined via system programming.
A call which has been left on hold will recall to the holding extension after a time determined by system
programming. If the holding extension does not answer the call the call will revert to the operator extension unless
the line used is assigned as a private line to the holding extension, when call reversion does not operate.
System Hold
System hold places the call on hold such that any extension can retrieve it. Other keysets will see a quickly
flashing red LED for the held line, and can retrieve the call by pressing the line key or dialling the direct line
access code 88 followed by the line number.
[Operation]
To place a call on system hold
1 Press HOLD to place the call on system hold.
- The line key LED will rapidly flash red.
To retrieve a call from system hold
1 Press the line key with held call.
- The LED will be rapidly flashing red.
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